Saturday, 16 February 2013

Navigation pane missing after adopting Ax2012 Feature pack

When we upgraded last year to AX2012, we decided not to implement feature pack. Later Microsoft recommended to adopt the feature pack (Microsoft Dynamics AX 2012 Feature Pack Release and The Microsoft Dynamics AX 2012 Feature Pack—Why You Should Adopt it Moving Forward.)

So finally we started work on it and everything was smooth until we restarted the AX2012 client. We were presented with the following screen

As you can see that there is no navigation pane and nothing else on the screen. Opening another workspace by pressing Ctrl+w would bring back the normal client screen. We reported the issue to Microsoft and it appeared a record was missing from RetailSetupLog. The problem will only surface when Retail configuration key is turned on. To fix the problem a record should be created (from within AX) with the following details

Description = Finished
RetailBuild = 6.1.1108.0
Name = SysCheckList_Upgrade

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